hotel management consultant · strategy · operations · hospitality
35+ years advising independent hotels and luxury groups across Asia & Europe. pure thoughts, no fluff.
published · tags: operations, guest experience
in many hotels we've reduced check‑in to a tablet transaction. but the arrival moment is a psychological threshold – it sets the entire stay tone. i suggest a low‑tech, high‑touch welcome ritual, even for city hotels...
published · tags: hr, leadership
turnover is the hidden tax of our industry. in my consulting work, i've seen small changes—like rotating high‑potential employees through different departments—create surprising loyalty. a case from a phnom penh boutique property...
published · tags: revenue, strategy
not every property needs a complex AI revenue system. here's a simple three‑tier rate strategy i designed for a 20‑room resort in the andamans. it lifted revPAR 18% in three months without alienating loyal guests...
published · tags: books, management
from 'the heart of hospitality' to 'setting the table' – and one forgotten gem by a tokyo ryokan owner. here's why these titles live on my shelf, dog‑eared and highlighted...
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edward has worked in hotel operations since 1987 – starting as a chief accountant in hong kong, later financial controller of various hotels managed by famous hotel management groups in asia pacific region and PRC, and the general manager of a hotel group in hong kong until 2022, and for the last 3 years an independent consultant. he advises hotel owners, general managers, and investor groups on:
edward holds an Master of Accounting from the school of business at Curtin University and is a certified internal control auditor (IICA). he splits time between hong kong and china, but is usually on a plane to a client property.
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preferred contact method: email with a brief introduction. edward typically replies within 48 hours.